Thanks for your interest in getting in touch with us. Our policy is to answer all questions within 24 hours of receipt, although in most cases it goes much faster.

If you are not yet a customer

If you have questions regarding our service, please check out our extensive FAQs or contact us directly.

If you're already a customer

If you have a question or problem regarding installation, hardware, telephony, billing, payment, the Vortel Dashboard, or account management, we recommend that you first make use of our extensive Support section. Many frequently asked questions have already been answered, and you should be able to find your particular answer quickly.

If none of these answer your question, please make use of our contact form. We will get back to you shortly with an answer. Or you can call our support hotline at 01801- 123 123. Our support hotline is available weekdays from 9 AM to 5 PM CET. (3,9 Cent / Min. aus dem Festnetz, Mobilfunk max. 42 Cent/Min)

Other Inquiries

For press inquiries please use our contact form.

If you’re interested in partnering with Vortel as a strategic or marketing partner, retailer, reseller, carrier, ISP, application provider or hardware vendor, please use our contact form as well.

Although we aren’t hiring right now, you can put yourself on our radar by selecting the appropriate field in our contact form.

For all other inquiries, you can email us directly at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

(*) All prices incl. 19% german tax. no delivery costs, no shipping costs, no setup fee